Social

A complete dealer solution to connect in real-time with engaged customers on Facebook Messenger and Marketplace.

Benefits

Optimize Messenger for sales

All Facebook inquiries are pre-qualified, so your sales team only receive sales leads.

Create quality connections

Connect customers on Facebook to your sales team in real-time for a superior experience.

Answer inquiries on demand

Build great relationships with customers on Facebook through one-to-one communication.

Connect anytime, anywhere

Chat engagement metrics and transcripts of all conversations are available in real-time.

Stats

Don’t just take our word for it – data shows how Keyloop Social can help dealers get results by connecting with customers on Facebook.

*Source: Falcon.io
**Source: Digital Air Strike
***Source: Paloma

2 bn.

messages are sent between people and businesses every month on Messenger*

43 %

of car buyers say they would purchase a vehicle on Facebook Marketplace**

3 X

more likely to convert leads from Click-to-Messenger Facebook ads than click-to-website ads***

Features

Keyloop Social’s seamless interface helps you respond to all Facebook inquiries quickly.

Direct to floor options

Equip your sales team to answer Facebook Messenger inquiries on demand. Choose any Messenger inquiry types (from your Facebook page, Facebook Marketplace, or Facebook ads) to be sent directly to your salespeople. Customers who connect with your business on Facebook benefit from:

Fast, professional answers from an expert
The convenience of connecting on their preferred communication channel

Continued engagement

Engage your customers in ongoing Messenger conversations – with no Facebook login required. Use any device, anytime, anywhere to personalize your Facebook messages with brochures, photos, videos or other attachments. Keyloop Social allows you to:

Prompt your sales team to connect and re-connect with prospects for continuous conversations over time
Compare engagement metrics from all Facebook sources to understand where your marketing spends are most efficient

Route by source

Our Concierge team greet and qualify every online customer who connects with your dealership through Facebook Messenger. The Concierge identifies your sales leads and passes those conversations over to your sales team to continue, meaning:

Non-sales inquiries are routed to the correct people at your dealership
When your sales team are busy and can’t connect in real-time, the Concierge will capture the online prospect’s information

Simplified Lead Ads

Keyloop Social pulls customer submissions from your Facebook Lead Ads and notifies your sales team in real-time. This helps you:

Eliminate the need to download .CSV files that populate within your Facebook Ads Manager when Lead Ads inquiries are submitted
Ensure a 100% response rate and the best possible customer experience

Related products

Leads

Respond to every digital inquiry at the right time, through the right channel and never miss a lead again.

Learn More

Video

Deliver an immersive omni-channel experience for your online customers with video, voice and chat.

Learn More

Text

Establish a personal, ongoing texting experience by connecting customers to your sales team in real-time.

Learn More

Contact Us

Want to find out more about how our solutions could benefit your business and your customers? Get in touch here and one of our team will be happy to help.

*Source: Falcon.io
**Source: Digital Air Strike
***Source: Paloma