Give your customers a personalised, streamlined experience every time they bring in their vehicle and help your technicians work even more efficiently with Service Hub, the one-stop solution for your workshop.
Give Great Service
With personalised check-in, accurate quotes agreed up front and full transparency of work, Service Hub helps you deliver an excellent customer experience.
Seamless integration with your DMS means a streamlined workflow for your technicians and faster service for your customers.
A simplified approval process creates strong upselling opportunities, while efficient service helps you build long-term customer relationships that will boost profitability.
Service Hub Features
From check-in to quotes, real-time workshop activity to check-out, Service Hub is a single tool that gives you all you need for maximum workshop efficiency – even better, with CitNOW integration you can send your customers a personalised video of their VHC, making them feel truly valued.
With Service Hub, your technicians clock on and off via tablet, so you can track workshop activity in real time. Jobs are created more quickly, records are accurate and warranty reporting is clear.
Service Hub streamlines the VHC process, recording and logging items that need attention now or in the future. The results are displayed digitally, instantly, with no need to wait for print-outs.
Service Hub is integrated with video partners, providing a comprehensive VHC report that lets technicians create short videos of the customer’s vehicle to demonstrate work needed. Customer loyalty is increased and approvals are easier.
Full integration with your DMS gives you consistently accurate data and takes away the need to re-key information. Whether it’s greeting customers by name, recording work, reminders of future work or real-time reporting, you’re always up to date.
Create Value with Service Hub
Build Customer Loyalty
Make every part of the service experience fast, efficient and transparent for your customers and they’ll come back to you time and again.
A streamlined, digitised workflow saves your technicians time and helps jobs pass through the workshop more quickly. They can easily and accurately report on KPIs, record their activity and invoice via the DMS.
Identify Revenue Opportunities
Carrying out VHCs via tablet lets your Service Advisors identify upsell opportunities, with relevant additional work automatically displayed – and with video integration through one of our partner solutions, you can use video to illustrate the need for additional repairs.