Stay connected to your customers with a seamless digital journey through the workshop. From booking a service to video VHC's, Connected Workshop helps you join the dots for your customers, every step of the way.
Let your customers manage their own service bookings on your website, picking a time that suits them best. Thanks to DMS integration, only free slots in the workshop diary are visible and bookings are added automatically.
Transform your check-in process and give every customer the great service they deserve. With seamless integration to your DMS, it means less waiting for customers and faster bookings for you.
Connect technicians to the DMS in real-time to view daily jobs by priority order and clock work completed at the service bays. Gain visibility to which technicians are available or busy at any time for easy assignment of new tasks.
Complete VHCs quickly and efficiently on a tablet device and sync data with the DMS. Identifying additional revenue opportunities during a VHC and scheduling future work is all part of the service.
Create marketing campaigns with impact, to generate leads for service appointments and follow up work.
Integrate VHC Touch with CitNOW’s professional video content and offer customers a visual way to approve repairs. Improve workshop transparency and build trust to drive more revenue opportunities.