Live chat
Keyloop community forums help you to share best practice, ask the experts or get hints and tips from your peers.
- Digital support, including Live Chat, has high customer satisfaction ratings and fast response times.
- You no longer have to tie up your phone lines when you have a support need.
- Access support anytime, directly from your DMS or with Service Connect Anywhere via web browser.
No more hanging on the phone
We provide a wide range of support services, including Self-Help tools, Live Chat, Support Communities and Case Logging, many of which can be accessed directly from your DMS.
- Forget being put on hold - Service Connect is always a mouse click away.
- Instant Connection - With Live Chat, the second you press Send, we're familiarising ourselves with your needs.
- Real support, right now. - Connect with the right expertise for every issue, every time.
Fast resolution to your support issues
Smooth-running IT systems, in particular your dealer management system (DMS), are critical to your dealership success. Should any hardware or software issue occur, we work for a quick resolution to minimize disruption to your operations.
- Proactive monitoring of your system hardware
- Often, we'll know about your problem before you do
- Our support associates are always ready to help
Choose from a range of innovative support solutions
Service Connect is your helpful digital support platform, linking you to a variety of digital support services.
- Knowledge Base: Self-help with a range of support articles and videos
- Live Chat: Communicate directly with a support associate from your PC, laptop or tablet
- E-Case logging: Your starting point for hardware-related issues
- Communities: Seek help, offer advice and network with your peers
