Call Manager

Create more business opportunities for sales and aftersales, with a customer contact centre solution designed for automotive retailers. 

Create Leads
Create Leads
Automate call scheduling so you can reach potential customers at just the right time.
Support Sales & Aftersales
Support Sales & Aftersales
Create call scripts and automated prompts to train and coach your staff.
Address Customer Needs
Address Customer Needs
Get a complete view of customer interactions. Save time with direct service bookings.
Call Manager Features
Call Manager helps you to deliver what customers expect, with timely communications from people who understand their needs and can resolve their concerns.
Automated Scheduling
Automated Scheduling
Using integration with Autoline Drive, Call Manager can automatically create call lists, schedule calls based on key trigger activities, and automatically add new calls and remove expired ones.
Campaign Creation
Campaign Creation
Develop campaigns at each touchpoint with the customer, such as VHC follow up, service bookings, sales lead qualification, or CSI calls.
Task Creation and Bookings
Task Creation & Bookings
Create tasks for Sales teams to follow up and access your workshop calendars to create workshop appointments. Direct booking of courtesy vehicles is also quick and easy.
Customer Visibility
Customer Visibility
With a complete view of all customer interactions, including conversations, appointments and VHC outcomes, your agents always have accurate data to hand. 
Scripts & Prompts
Scripts & Prompts
Create call scripts for sales and aftersales activities, Automate prompts to increase opportunities for upselling and give your team real-time access to repair work menu pricing, service and VHC history.
Revenue Review
Revenue Review
Monitor calls by period, area and resources. Report on bookings and sales conversion rates and record revenue generated and upselling success.
Create Value With Call Manager
Create Value With Call Manager
  • Find New Opportunities
    • Find New Opportunities

    Make the right call at the right time to create more leads. Call Manager can automatically schedule calls so that upselling opportunities are not missed and the customer experience is enhanced. 

  • Personalise Customer Experiences
    • Personalise Customer Experiences

    With a complete view of all customer interactions and accurate data to hand, your agents can give every customer the personalised experience they deserve. 

  • Knowledge Sharing and Team Learning
    • Knowledge Sharing and Team Learning

    Your customers expect a positive and professional experience on a call. You can use scripts and wizards to help train and coach staff to improve calls. What's more, with all the information they need in one place, team members can feel confident they have the knowledge they need to handle any situation.