The complete solution for your marketing and lead generation campaigns, creating more business opportunities for sales and aftersales and helping you deliver the perfect automotive retail customer experience.
Initiate multi-channel campaigns automatically at key points in the customer relationship and automate call scheduling.
Personalise customer service with automatic responses, scheduled satisfaction calls and save time with direct service bookings.
Analyse what’s working well and measure ROI from a campaign dashboard.
Take control of lead generation and management and set your business up for success. Manage multiple campaigns from one place and offer timely communications from people who understand customer’s needs and can resolve their concerns.
Automatically contact customers at key trigger points, such as test drive follow up, service reminders or amber work follow up. Create call lists and scripts and automate prompts to increase opportunities for upselling using real-time access to repair work menu pricing and VHC history.
Implement campaigns across SMS, email, letter and phone with comprehensive campaign planning, scheduling and automated activation. Ensure interaction at every customer touchpoint, such as VHC follow up, service bookings, sales lead qualification, or CSI calls.
Set up automatic responses to manage inbound enquiries 24/7. Send follow up satisfaction calls, SMS or email, to check in with your customers and remind them that their service or MOT are due.
Pull up a single view of all activity from a dashboard to report on campaign performance and conversion rates, and monitor budgets, costs and ROI.
CREATE VALUE WITH CAMPAIGNS
PERSONALISE EXPERIENCES AND BUILD LOYALTY
With a complete view of all customer interactions and accurate data to hand, your teams can give every customer the personalised experience they want. Automatically send the right communication at the right time to build trust and make sure you’re front of mind for their next car purchase.
FIND NEW OPPORTUNITIES
Use powerful automation to contact customers with the right message at the right time and create more leads. Campaigns can automatically schedule calls so that upselling opportunities are not missed and you provide a better customer experience What’s more, you can manage customer satisfaction with automatic alerts for poor satisfaction survey scores.
KNOWLEDGE SHARING AND TEAM LEARNING
Your customers expect a positive and professional experience from you. When training and coaching your teams to deliver great customer calls, you can use scripts and wizards to help them learn and improve. With all the information they need in one place, team members can feel confident they have the knowledge they need to handle any situation.