Mobile Service Advisor

Mobile Service Advisor is a great solution for personalising and streamlining the check-in process.  Sales Advisors can meet and greet by name and check-in customers on the forecourt - removing queues at the service desk reception.

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Give Personal Service

Ensure customers checking in are given the service they expect.

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Streamline Check-in

Seamless integration and automation help reduce frustrating check-in delays.

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Build Workshop Revenue

Make vehicle inspections more transparent and simplify customer approval of quotes.

Mobile Service Advisor

If you’re looking to personalise and streamline the check-in process, than Mobile Service Advisor is the solution for you.

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Check in Experience

Greet customers by name and confirm their booking details, carry out a Vehicle Condition Report face-to-face, and conduct a walk-around or full VHC with photos,* so everyone agrees upfront.　
*Requires Wi-Fi, 3G or 4G internet connection

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Up to Date Information

Review customer service history along with any outstanding reminders, discuss any work identified during the walk-around VHC, highlight any extras or offers, and add everything to the repair order.

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Create and Approve Quotes

Consolidate work and service into a single quote. Provide a total price and get approval face-to-face, capture an e-signature instantly, and review or amend the customer’s details—all from one place.

Mobile Service Advisor
Mobile Service Advisor
  • Transform Your Check-In Experience

    • Mobile Service Advisor helps to improve the customer experience by personalising the check-in and speeding up vehicle inspections, while also creating the opportunity to build workshop revenue pipeline. Your customers feel treated like VIPs every time.

  • Streamline Customer Interactions

    • As soon as the booking is identified, the check-in process is quick and simple. Seamless integration with the DMS means no re-keying – everything is automatically written up, including captured images and the electronic signature, improving accuracy.

  • Remove Surprises

    • To complete the check-in, you can review the summary of work and service and consolidate it into a single quote on the mobile device that can be printed out for the customer.