Use customer feedback to improve your service, understand patterns of complaints and uncover the underlying causes.
Keep customers happy so they return and recommend you to others.
Feedback alerts and CRM integration streamline surveying efforts.
Having the ability to respond to customers promptly is critical when resolving complaints.
Debbie Swainson, Group Communications ManagerLowdhams Leisureworld
Engage with and receive feedback from customers to remedy negative experiences and poor CSI scores.
The easy to use generator lets you create and publish surveys in minutes, so you can find out what your customers feel and drill down to uncover important insights. Choose from:
- An intuitive question bank featuring multiple question types
- A variety of delivery options including SMS, email and telephone
Respond automatically to customers so they always feel valued by your dealership. Choose from:
- A range of email and letter templates
- Customised complaint categories and resolution codes, to help you streamline processes
Like all Keyloop tools, Customer Satisfaction is integrated with your DMS, allowing staff to:
- See any unhappy customers
- Be aware of ongoing issues
- Take immediate steps to find a solution
Keep yourself in the picture with an overview of all customer issues. The aggregator lets you:
- View all open complaints by department
- Quickly identify training or resource issues
Want to find out more about how our solutions could benefit your business and your customers? Get in touch here and one of our team will be happy to help.
Product functionality and availability may vary from market to market. Please contact us to learn more.