Customer Satisfaction

Online surveys show you what's working and highlight areas for improvement so you can easily identify and resolve customer service issues and complaints.

Benefits

Improve Service

Use customer feedback to improve your service, understand patterns of complaints and uncover the underlying causes.

Generate Loyalty

Keep customers happy so they return and recommend you to others.

Optimise Operations

Feedback alerts and CRM integration streamline surveying efforts.

Accelerate Resolution

Having the ability to respond to customers promptly is critical when resolving complaints.

Testimonial

"We used to have to complete a paper customer care form on day of dispatch, but now we’ve started using surveys for new customers and everything is done online. The great thing about this is everything now goes against the customer record in the system – something we didn’t have previously. It’s a much easier process than before."

Debbie Swainson, Group Communications ManagerLowdhams Leisureworld

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Features

Engage with and receive feedback from customers to remedy negative experiences and poor CSI scores.

Survey Generator

The easy to use generator lets you create and publish surveys in minutes, so you can find out what your customers feel and drill down to uncover important insights. Choose from:

An intuitive question bank featuring multiple question types
A variety of delivery options including SMS, email and telephone

Automated Responses

Respond automatically to customers so they always feel valued by your dealership. Choose from:

A range of email and letter templates
Customised complaint categories and resolution codes, to help you streamline processes

DMS Integration

Like all Keyloop tools, Customer Satisfaction is integrated with your DMS, allowing staff to:

See any unhappy customers
Be aware of ongoing issues
Take immediate steps to find a solution

Complaint Aggregator

Keep yourself in the picture with an overview of all customer issues. The aggregator lets you:

View all open complaints by department
Quickly identify training or resource issues

Contact Us

Want to find out more about how our solutions could benefit your business and your customers? Get in touch here and one of our team will be happy to help.

Product functionality and availability may vary by market, please get in touch to find out more.