Chat

Connect your online customers to your sales team in real-time and deliver a more dynamic chat experience.

Benefits

Build real-time rapport

Offer customers a live conversation with an expert who can answer all their questions.

Personalise conversations

Attach brochures, snap a photo, or share a video in any chat with a single tap.

Connect with every prospect

Our Concierge team greets every online customer and connects them to your sales team.

Dive into data insights

Chat engagement metrics and transcripts of all conversations are available in real-time.

Stats

Don’t just take our word for it – our data shows how Keyloop Chat helps dealers get results.

46 %

Higher sales conversions when online customers connect directly with salespeople.

9 Sec

is on average how quickly our Concierge team pick up chats and greet your prospects.

27 %

More likely to convert chat leads than traditional web leads.

Features

Create direct connections to help convert chats into appointments.

Real-time conversations

Connect your online customers to your salespeople in real-time to build rapport and generate higher quality leads through authentic conversations. Making live connections helps your sales team give a great first impression, while also:

Providing quick answers from an expert who can help make the vehicle purchase process smooth and easy
Creating better relationships by adding the personal touch of your physical showroom to the online experience

Total mobility

No apps or software downloads required. Your sales team can connect with online customers for real-time conversations from any device, anytime, anywhere. They can even make use of sales materials and share a brochure, photo, video, or driving directions in any chat with a single tap. This helps them to:

Personalise the conversation and overall online experience
Respond with complete flexibility while on the go

No chat left unanswered

Our dedicated Concierge team greet and qualify each online customer before passing the conversation to your sales team. Your team is busy with customers in the showroom? No problem – our Concierge will capture the prospect’s information and pass it along. This means:

You give your customers a real conversation with a human touch, every time
Your sales team only receive sales leads –other enquiries are routed to the correct people

Business intelligence

Review ongoing analytics to help optimise your training process and build a better online experience for your customers. Chat metrics and a transcript of every conversation is available in real-time to give you:

Measurable lead generation and conversion insights to understand your ROI
Actionable data for continued accountability and coaching opportunities to ensure best practices for customer engagement

Customer Success Stories

“With the increasing volume of digital traffic and the higher expectations of today’s buyers, Chat answers two significant needs: 1) We need to be able to respond to digital enquiries in a timely and efficient manner. We have a small sales team so if they’re busy with customers in the showroom, the Keyloop eReception team provides prompt, and cordial first impression. They professionally gather information with a human touch and provide a smooth hand off to our sales team. 2) The dashboard and transcripts provide visibility to the content and timing of lead responses to ensure that their quality meets our high standards. We’ve seen an uptick in how well we connect with the customers since we’ve implemented Chat. Our sales team finds the system intuitive and easy to use. The built-in library allows them to share various assets to answer the buyer’s questions and provide them with a comfortable, premium experience. Technology and client expectations have changed and it’s time that the industry caught up! Chat sells itself really – try it and you’ll see.”

Raphael Wong, Sales ManagerMINI Richmond, British Columbia

Contact Us

Want to find out more about how our solutions could benefit your business and your customers? Get in touch here and one of our team will be happy to help.

Product functionality and availability may vary from market to market. Please contact us to learn more.