Build real-time rapport
Offer customers a live conversation with an expert who can answer all their questions.
Attach brochures, snap a photo, or share a video in any chat with a single tap.
Connect with every prospect
Our Concierge team greets every online customer and connects them to your sales team.
Dive into data insights
Chat engagement metrics and transcripts of all conversations are available in real-time.
Don’t just take our word for it – our data shows how Keyloop Chat helps dealers get results.
Create direct connections to help convert chats into appointments.
Connect your online customers to your salespeople in real-time to build rapport and generate higher quality leads through authentic conversations. Making live connections helps your sales team give a great first impression, while also:
- Providing quick answers from an expert who can help make the vehicle purchase process smooth and easy
- Creating better relationships by adding the personal touch of your physical showroom to the online experience
No apps or software downloads required. Your sales team can connect with online customers for real-time conversations from any device, anytime, anywhere. They can even make use of sales materials and share a brochure, photo, video, or driving directions in any chat with a single tap. This helps them to:
- Personalise the conversation and overall online experience
- Respond with complete flexibility while on the go
No chat left unanswered
No chat left unanswered
Our dedicated Concierge team greet and qualify each online customer before passing the conversation to your sales team. Your team is busy with customers in the showroom? No problem – our Concierge will capture the prospect’s information and pass it along. This means:
- You give your customers a real conversation with a human touch, every time
- Your sales team only receive sales leads –other enquiries are routed to the correct people
Review ongoing analytics to help optimise your training process and build a better online experience for your customers. Chat metrics and a transcript of every conversation is available in real-time to give you:
- Measurable lead generation and conversion insights to understand your ROI
- Actionable data for continued accountability and coaching opportunities to ensure best practices for customer engagement
Customer Success Stories
Raphael Wong, Sales ManagerMINI Richmond, British Columbia
Want to find out more about how our solutions could benefit your business and your customers? Get in touch here and one of our team will be happy to help.
Product functionality and availability may vary from market to market. Please contact us to learn more.