Set new standards of service whenever you take a call using Voice Connect - a fully managed, cloud-based communication solution.
Benefits
Full Visibility
Benefit from call performance transparency and real-time call visibility.
Improve Service
Summary reports help you take action to improve call service quality.
Manage in Real-Time
Effectively manage your contact centre staff with a live feed of employee status.
Optimise Operations
Centralised phone operations improve efficiency while reducing costs.
Stats
Research reveals customers still prefer to use the telephone, but when their calls go unanswered it adds to their frustration and delivers poor customer service.
88 %
of consumers choose the telephone as their preferred method of contact when getting in touch with a business.
2 nd
biggest complaint consumers have about dealerships is unanswered telephone calls.
29 %
of dealership calls go unanswered and unreturned.
Contact Us
Want to find out more about how our solutions could benefit your business and your customers? Get in touch here and one of our team will be happy to help.
Product functionality and availability may vary by market, please get in touch to find out more.