Voice Connect

Set new standards of service whenever you take a call using Voice Connect - a fully managed, cloud-based communication solution.

Benefits

Full Visibility

Benefit from call performance transparency and real-time call visibility.

Improve Service

Summary reports help you take action to improve call service quality.

Manage in Real-Time

Effectively manage your contact centre staff with a live feed of employee status.

Optimise Operations

Centralised phone operations improve efficiency while reducing costs.

Stats

Research reveals customers still prefer to use the telephone, but when their calls go unanswered it adds to their frustration and delivers poor customer service.

88 %

of consumers choose the telephone as their preferred method of contact when getting in touch with a business.

2 nd

biggest complaint consumers have about dealerships is unanswered telephone calls.

29 %

of dealership calls go unanswered and unreturned.

Features

A DMS integrated system that gives you visibility of customer calls and interactions at every site.

Smarter Calls

Streamline internal collaboration using ‘Presence and Chat’ and get intelligent call routing across sites and departments. Use call recordings to:

Improve performance
Review calls for training purposes
Keep call records for accurate auditing

Powerful Management Tools

Make changes centrally with improved management control and use the intuitive reporting tools to:

Provide better service availability
Measure and monitor call performance

Custom Plans

Combine call plan options to get the services you want. Individual plans include:

Customer-facing with call recorder
Sales and management
Reception
Contact centre
Essentials user plan

Call Intelligence Dashboard

From a single intuitive interface, you have the ability to:

Monitor queued environments and wait times
View a full call volume summary report
See live status updates of contact centre staff

Contact Us

Want to find out more about how our solutions could benefit your business and your customers? Get in touch here and one of our team will be happy to help.

Product functionality and availability may vary by market, please get in touch to find out more.