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Keyloop Support

Chat with us or use our training tools and database. We’re here to help with whatever you need for Service Connect Anywhere.

Available on Any Device

Service Connect Anywhere is an online platform designed for your convenience. Join from any desktop or mobile device, or launch directly from your DMS.

Fast response

Five seconds: Our average response time for live chat queries. Try us and see.

Top quality

9 out of 10: Our average user satisfaction score worldwide for case resolution.

Knowledgebase

Looking for a quick answer? We have hundreds of self-help videos and tutorials available 24/7 to help you succeed. They’re the fastest way to find out about common questions and issues with any Keyloop product.

Live chat with an agent

Live chat with our expert agents is available during our standard support hours. Response times are fast, and over 50% of queries are solved right away, with no formal support case opened.

Your support dashboard

Support cases opened by you, or by anyone in your company, are always visible on your dashboard in Service Connect Anywhere. Get real-time case updates, plus access to other helpful documents, like the latest release notes for Keyloop products.

EnableMe

EnableMe is a self-guided training tool that can be launched directly from your Keyloop DMS whenever you need it. Training guides and videos, plus helpful hints and tips, guide you through each section of the DMS. EnableMe helps you with best practices and more importantly, makes life easier and increases adoption for your whole team.

Support For Your Systems and Your Users

Knowledgeable support teams

Over 400 Keyloop employees around the world are dedicated to helping you use our products.

Proactive bug fixes

We’re always looking ahead. Our teams work proactively to find and fix issues before they cause a problem.

In case of emergency, we’re here

In the event of a critical (priority 1) incident, we’ll have all hands on deck in 30 minutes or less to solve your problem – guaranteed.

Want to know more about Keyloop Support?

We’re here for you. Just contact your Account Manager or log in to Service Connect Anywhere.