If your technology works as one, so should your support
We’ve brought together 50 years of talent and technology to bring you Fusion, a single Automotive Retail Platform. Now we’re on a mission to unify your support experience in the same way.
Head straight to Customer Hub.
We’ve created a central support location in Customer Hub, combining self-service, AI-powered assistance, and status updates to give you faster answers, greater control, and complete clarity.
Customer Hub
Need more personalised support?
Let Kara, our AI assistant within Customer Hub, direct you to where you need to go. You can find it in the bottom right-hand corner of your Customer Hub dashboard.
KaraHow can we help you today?
Learn my product
Access product guides, training materials, and practical how‑to resources in one place.
Track a request
View real-time updates on your active cases and stay in control from start to resolution.
Product updates
Stay up to date with the latest releases, enhancements, and feature improvements.
Fix an issue
Log and manage technical requests directly in Customer Hub when something’s not working as expected.
1: Create a Customer Hub account
To raise and track support requests, you’ll need access to Customer Hub. Create your account to unlock support resources, product updates and a simpler way to manage your enquiries.
Create an account
2: Bookmark Customer Hub
Customer Hub is the fastest way to access Keyloop Support. Sign in, save the page to your favourites and keep support, resources and updates just a click away whenever you need them.
Log In
3: Meet KARA for first line support
KARA sits within Customer Hub and acts as your first line of support. Ask a question, find answers to common queries instantly and get pointed towards the right next step.
Ask a questionGo beyond the guides. Learn directly from Keyloop experts
Product updates
Stay informed on what’s changed and what it means for you.
Head to our product updates page for the latest releases, enhancements and features, with clear explanations to help you apply them in your day-to-day operations.
Webinars
Learn directly from the people building and evolving your platform.
Visit our webinars page to join live or on-demand sessions, explore real use cases, and get answers to the questions that matter to your business.
Face-to-face event demonstrations
Experience it in action, not just in theory.
Explore our events page to see upcoming Fusion Live sessions and industry events where you can connect with experts and see how everything comes together. No vapourware, No smoke. No mirrors.
Blogs
Understand what’s changing and what to do next under the backdrop of industry change.
Browse our blog for product insight and industry thinking, with content you can filter by topic, domain or solution to find exactly what matters.
Explore the Keyloop Fusion ecosystem
Keyloop Fusion connects every part of your business through a single Automotive Retail Platform.
Our team are always on hand to discuss our Keyloop Fusion roadmap and what it could mean for you. But if you’d like to explore the platform in more detail, we recommend getting to grips with our four domains:
DEMAND
Experience optimum deal profitability
Learn more
SUPPLY
Achieve maximum profit per vehicle
Learn more
OWNERSHIP
Realise ultimate resource yield
Learn more
OPERATE
Obtain peak operational efficiency
Learn more