Marketing Manager Workshop - Course Overview

Course Objective

Attendees will gain a further understanding of the CRM module and how it integrates with Autoline. Providing attendees with more detailed and skilled knowledge to manage and interrogate the CRM database. Course is recommended for personnel who are responsible for marketing duties within a dealership, and/or who use, manage and maintain the CRM database.  This course is part of a series of phases and some attendees will benefit from attending Phase 1 before this course.

At the end of this Learning Journey you will be able to accurately and successfully carry out the tasks covered in the Content list below:

Contents

• Short overview of CRM records to refresh
• Creation of customer contact history
• Recording of customer complaints
• Following-up outstanding contacts including reporting
• CRM desktop
• Statistics.
• Today's performance
• My WIPS
• My enquiries
• Using spend analysis
• Design and produce individual customer letters
• How to run user defined CRM letters
• Analyse CRM database records for reporting (Ad-hoc)

Advanced Preparation

In advance of attending the workshop element of the Learning Journey, users will need to have completed the eLearning lessons followed by successfully passing an online competency test.

How to Book

For Training Subscription Plan customers, kindly contact customertraining@keyloop.com to enquire about availability of the respective workshops.

For non-Training Subscription Plan customers, kindly use the Contact form here to enquire about training workshop costs with our Sales Department.