Contact Centre Manager Workshop - Course Overview

Course Objective

The purpose of this training is to assist you in carrying out the daily, weekly and monthly tasks performed within the workplace. It captures and addresses the pain points for these tasks whilst utilising the tools learnt throughout the Learning Journey.

At the end of this Learning Journey you will be able to accurately and successfully carry out the tasks covered in the Content list below:

Contents

• Creating Call Scripts
• Call Script Maintenance
• Creating call Lists –Manual & Continuous
• Call List Maintenance
• Managing Call Allocation & Call Removal
• Missed Opportunities
• Reporting via the Call Dashboard
• Contact Centre Lookup Codes & Maintenance
• Managing User access control
• Standard Reports

Advanced Preparations

In advance of attending the workshop element of the Learning Journey, users will need to have completed the eLearning lessons followed by successfully passing an online competency test.

How to Book

For Training Subscription Plan customers, kindly contact customertraining@keyloop.com to enquire about availability of the respective workshops.

For non-Training Subscription Plan customers, kindly use the Contact form here to enquire about training workshop costs with our Sales Department.