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Database Administator Workshop - Course Overview

Delivery Method:
Virtual Classroom

Course Duration:
1 Day

Course Objective

The purpose of this training is to assist you in carrying out the daily, weekly and monthly tasks performed within the workplace. It captures and addresses the pain points for these tasks whilst utilising the tools learnt throughout the Learning Journey.

At the end of this Learning Journey you will be able to accurately and successfully carry out the tasks covered in the Content list below:



  • Search database records
  • Record creation
  • Allocate Task to a Sales Executive
  • CRM structure and Record Maintenance
  • Data Policies and Standards
  • Marketing Agreements / Contact Preferences
  • Database Auditing
  • Sending Correspondence
  • Creating Document Templates
  • Complaint Manager processes & Dashboard
  • CRM Look up codes & maintenance


Advanced Preparation

In advance of attending the workshop element of the Learning Journey, users will need to have completed the eLearning lessons followed by successfully passing an online competency test.

How to Book

For Training Subscription Plan customers, kindly contact to enquire about availability of the respective workshops.

For non-Training Subscription Plan customers, kindly use the Contact form here to enquire about training workshop costs with our Sales Department.

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